Terms and Conditions for KinderCure
Welcome to KinderCure! By accessing and using our services, including consultations, vaccinations and the KinderCure website, you agree to comply with the following Terms and Conditions. These terms govern your relationship with us and are designed to ensure clarity and transparency in our interactions.
1. Scope of Services
KinderCure offers the following services:
- Paediatric consultations
- Vaccinations
- Pathology tests (as applicable)
- KinderCure may also provide other paediatric-related or healthcare services as deemed appropriate by our medical team or as introduced from time to time.
These services are provided by qualified medical professionals and all appointments must be pre-booked.
2. Eligibility for Services
Our services are available to individuals residing in India. Minors must be accompanied by a parent or legal guardian during consultations or procedures.
3. Appointments and Scheduling
- Appointments can be scheduled via phone, email or our online platform.
- While we strive to honour all appointment times, delays may occur due to unforeseen circumstances.
- Appointments are confirmed only upon receipt of a confirmation message from our team.
4. Payment Terms
- Payment for services must be made at the time of consultation or as specified during booking.
- Accepted payment methods include cash, credit/debit cards and UPI payments.
5. Health Records and Documentation
By providing your health information, you consent to our use of this data for providing medical care, maintaining records and adhering to legal requirements. Refer to our Privacy Policy for details.
6. Cancellations and Rescheduling
- Cancellations must be notified at least 4 hours before the scheduled appointment time.
- Rescheduling is subject to availability and must also be arranged in advance.
7. Code of Conduct
KinderCure is committed to providing a safe, respectful and professional environment for all patients, visitors and staff. We expect everyone interacting with our team, whether in person, over the phone or online, to uphold the following standards of conduct:
- Respectful Behaviour: All individuals must treat KinderCure staff and other patients with courtesy and respect. Abusive, aggressive or disrespectful behaviour – including shouting, profanity, threats, or harassment of any kind will not be tolerated.
- Appropriate Communication: While communicating with our staff over the phone or through other channels, patients and visitors are expected to maintain a polite and professional tone. Any form of verbal abuse or intimidation will result in immediate termination of the call and may lead to denial of future services.
- Adherence to Clinic Policies: Patients and visitors must comply with clinic policies related to safety, hygiene and operational guidelines. This includes following appointment protocols and respecting our staff's time and efforts.
- Zero-Tolerance Policy: KinderCure has a zero-tolerance policy for abusive behaviour. We reserve the right to refuse or terminate services for individuals who violate this Code of Conduct. In extreme cases, legal action may be pursued.
By accessing our services, you agree to adhere to this Code of Conduct. Ensuring a safe and respectful environment is essential for delivering the highest standard of care to all our patients.
8. Limitation of Liability
Our team strives to provide accurate, effective and evidence-based medical care. However, KinderCure shall not be liable for:
- Delays or Disruptions: Delays, interruptions, or disruptions caused by external factors beyond our control, including but not limited to unforeseen emergencies or third-party service issues.
- Incomplete Disclosure: Any adverse outcomes resulting from incomplete or inaccurate disclosure of medical history, allergies, or other relevant information by patients or their guardians.
- Non-Compliance: Outcomes arising from non-adherence to prescribed treatments, vaccination schedules, or medical advice provided by our team.
- Rare Adverse Events: While vaccinations and treatments are administered in accordance with globally accepted medical guidelines, rare adverse events or reactions may occur despite all precautions. Patients or guardians are advised to discuss any concerns with our medical team prior to administration.
KinderCure is committed to providing transparent communication and quality care. However, patients and their guardians acknowledge that certain medical outcomes are not always predictable and may involve inherent risks.
9. Third-Party Services and Retailers
Certain services, such as pathology tests, may involve trusted third-party providers. KinderCure is not responsible for delays or issues arising from these external providers.
Our website may also include links to products and services offered by independent third-party retailers and online marketplaces. Any purchase you make via these links is a direct transaction between you and the relevant third-party retailer; KinderCure is not the seller of these products.
Pricing, availability, delivery, returns, exchanges, warranties and product quality are solely the responsibility of the third-party retailer. While KinderCure may earn an affiliate commission from qualifying purchases, this does not affect your rights with the retailer or convert such product links into personalised medical advice or a treatment recommendation for your child. No individual KinderCure doctor receives any commission or financial incentive based on which products you view or purchase.
10. KinderCure Mobile Application
The following additional terms apply when you use the KinderCure mobile application:
- App licence: KinderCure grants you a limited, non-exclusive, non-transferable, revocable licence to use the KinderCure mobile application on your personal device for the purpose of accessing your child's medical records, managing appointments and communicating with the clinic. This licence does not permit redistribution, reverse engineering or commercial use of the application.
- Account security: You are responsible for maintaining the security of your device, keeping your OTP (one-time password) confidential and not sharing access credentials. You must notify the clinic immediately at contact@kindercure.clinic if you suspect unauthorised access to your account.
- Parental/guardian consent: By using the KinderCure app, you confirm that you are the parent or legal guardian of the child(ren) registered under your phone number and that you consent to the collection, display and processing of their health data as described in our Privacy Policy.
- Push notifications: The app may send appointment reminders, vaccination reminders and clinic announcements via push notifications. You may disable notifications at any time through your device's Settings without affecting other app functionality.
- Data accuracy: Health information displayed in the app is sourced from the clinic's medical records system. While we strive for accuracy, the app displays records as maintained by the clinic. For corrections or discrepancies, please contact the clinic directly.
- In-app booking: Appointments booked through the app are subject to the same policies as phone or email bookings, including the 4-hour cancellation notice requirement and availability constraints.
- App availability: The app may be temporarily unavailable due to maintenance, updates or circumstances beyond our control. KinderCure is not liable for any inability to access records or book appointments through the app during such periods. Critical medical needs should always be communicated directly to the clinic.
11. Intellectual Property
All content on the KinderCure website and mobile application, including text, graphics and logos, is the property of KinderCure. Reproduction or misuse of this material without permission is strictly prohibited.
12. Changes to Terms and Conditions
KinderCure reserves the right to update these Terms and Conditions at any time. Any changes will be published on our website and will take effect immediately.
Last Updated: April 7, 2025
13. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us:
- Email: contact@kindercure.clinic
- Phone: +91-767-825-2448
By using our services, you acknowledge that you have read, understood and agree to these Terms and Conditions. If you do not agree, please refrain from accessing our services.